Mediation PDF Print E-mail

Mediation is an informal, quick, flexible and low cost process in which the parties to a dispute, with the assistance of the Mediator, identify disputed issues, develop options, consider alternatives and endeavour to reach an agreement.

A mediator is an independent, neutral person with expertise in dispute resolution. The mediator assists the parties to negotiate more effectively and to have a constructive conversation about the issues in dispute.  Mediation is a confidential process.  An agreement between the parties typically renders the following as confidential as far as the parties wish it to be and the law allows:

· all discussions during the mediation

· all documents prepared for the mediation

· all discussions with the mediator.

The terms of the settlement may also be confidential.

Mediation is also a voluntary process.  The parties enter into the mediation voluntarily and can withdraw at any time if they are not satisfied with the process.  Some mediations are mandatory.  Ask us if you are not sure if your mediation is voluntary or mandatory.

Mediation is suitable for resolving a wide range of disputes including business and commercial, partnership, family, workplace, personal injury, industrial and construction.  Mediation is a very efficient and effective process to resolve disputes as it seeks to improve understanding between the parties in an ongoing relationship, is confidential, less expensive, more informal, voluntary and quicker than alternatives such as going to court.

Mediation is conducted without prejudice to any legal rights which the parties may have.  If mediation is unsuccessful other means of dispute resolution may be used or continued.

Agreements reached at mediation are usually final and binding contractual agreements.

Mediation is a flexible process that can be adapted to suit the parties and the circumstances.


Peter Spence is a LEADR Nationally Accredited Mediator with over 19 years as a Dispute Resolution Expert. Nina has resolved a broad variety of business disputes. See Our Expertisefor details.

Peter is a (LEADR) Nationally Accredited Mediator (NAMS) with over 20 years’ experience as a dispute resolution expert, ranging from crisis negotiations, dispute resolution systems design, mediation, negotiation and dispute resolution coaching and training.

Peter has conducted training in negotiation and dispute resolution in Australia to a diverse range of clients across sectors including Mining, Legal, Health, Finance, NGOs and Business Networks.  He has also presented on negotiation, dispute resolution and knowledge (relationship) management at National forums and industry conventions in Australia and overseas

Peter has completed the Harvard Law School Program on Negotiation (PON) ‘Teaching Negotiation in the Organisation’ course, initiated and maintains a large international forum of leading international researchers, teachers and practitioners in the field of Negotiation and Dispute resolution.  He also has a unique and extensive investigative background to complement workplace and commercial dispute resolution processes.

Peter Spence Mediation services provide individuals and organisations with expert advice and services to support them to effectively communicate and resolve disputes that deliver better outcomes.


We would be pleased to discuss how we may be positioned to meet your particular support needs in the area of mediation and dispute resolution services.  To discuss or make an appointment please complete the contact form our 'Contact' page or by telephone - Mobile: 0457 941188



  'Before I attended the course I knew nothing about negotiation. Peter introduced us to the art and science of negotiation in a simple, yet effective manner and his techniques have stuck with me. The content was of a high quality and easy to follow, negotiation games added value and Peter taught... Read More

Strategic Planning

Strategic Planning

Preparation and Planning: Planning and preparation is an essential requirement of successful negotiations as it accounts for at least 60 to 80 percent of negotiation success. The words ‘If you fail to plan, you plan to fail’ are a true assessment of the value of preparing and planning for nego... Read More

Negotiation Solutions for your Business

Negotiation Solutions for your Business

SPANS is a specialized negotiation, education and advisory service that assists negotiators to improve performance, advantage and agreed outcomes through the effective management of high level, complex negotiations.  Negotiation is our core business, honed through specialist experience, research... Read More

Education and Training

Education and Training

SPANS delivers customized negotiation education and training workshops, negotiation specialist services, coaching and presentations aimed at assisting clients to manage current and future negotiation assignments in a manner that creates more valuable outcomes. Read More

Workshop 16 April

Workshop 16 April

Coming Soon   Click here to go to the event page Read More

Strengthen your Company

Strengthen your Company

Engaging, connecting and working effective with diverse business or organisational partners: Important for organisational members to manage working relationships in the modern networked organisation, both within and across professional, organisational and international boundaries. Read More

Welcome to our Website PDF Print E-mail

SPANS is a specialized negotiation education and consultancy service that has the capacity to support better business outcomes for organizations involved in the following areas of Business:

  • Sales and Marketing
  • Procurement, supply and management
  • Mergers, acquisitions, strategic alliances
  • Insurance settlements
  • Industrial relations
  • Collaborative Enterprise

How? Negotiation is an essential component of your core business activity and Strategic Planning and Negotiation Services can provide you with the necessary support, knowledge, skills and confidence to increase organizational value through negotiation.  SPANS train, lead, coach and mentor clients to achieve negotiation success.
SPANS will assist you to:

  • professionally prepare, open, manage and conclude the negotiation process.
  • secure valuable outcomes while preserving goodwill and long term relationships with business partners
  • add business and organizational value by promoting better synergies with business partners
  • capitalise upon the notion of integrated diversity to increase value from negotiated outcomes
  • overcome challenges and resistance and promote co-operation
  • Develop collaborative advantage, extending beyond win/win to create more value than what you could possibly achieve alone

If the individuals your organization has assigned responsibility to undertake negotiations have not received formal specialized training in the field of negotiation now is the time to consider engaging a Negotiation training and support service such as SPANS to develop your organization negotiation capacity.

The Australian Financial Review (1 October, 2002:66) reported findings from research conducted by L21 Research and Consulting Firm that up to 80% of Business negotiations fail. The report went on to cite Jim Butler, Director of investment banking at NM Rothschild & Sons as stating that 57 to 83% of the 30,000 deals worldwide in 2001 did not succeed. Similarly, research has cited the high failure rate of strategic alliances worldwide. These figures present a sobering reminder that many organizations lose considerable value as a result of poorly prepared and managed negotiations. If your organization already falls within the above category or wishes to avoid becoming a statistic of failed Business Negotiations I recommend that you consider the Services of SPANS to improve your negotiation outcomes.

Many businesses neglect the importance that negotiations present in leveraging cost advantages and achieving better business outcomes. Instead, they apportion the lion's share of Business capital, resource and work investments to manage and improve business productivity. Often, rising Business investment costs can be tracked to savings, opportunities and advantages that have been lost through ineffective management of negotiations. For a fraction of traditional business investment costs, effectively managed negotiations offer far greater returns per investment dollar. Poorly completed negotiations on the other hand, ultimately result in wasted resources and increased costs to your business, making both yourself and your business resources work harder to make up lost ground and achieve positive results.

No one likes to place extra effort and resources into activities to make up lost ground, particularly when the exercise is avoidable. SPANS will support you to prepare, plan, model, implement and manage the negotiation process through to successful completion. To gain a better insight into whether your Business is now making up lost ground for poorly completed negotiations ask yourself if your organization:

  • Entered the negotiation process under prepared?
  • Did not accurately diagnose the counter party's motivation to negotiate?
  • Underestimated both your own and the counter party's negotiation power?
  • Could not communicate or negotiate on the same 'wavelength' as the other party
  • Sacrificed more than was necessary to close the deal?
  • Left too much or too many opportunities behind on the negotiating table?
  • Could not engage the other party to close the deal?
  • Lost or damaged long term relationships with current or potential business partners/stakeholders as a consequence of achieving short term gains?
  • Found it difficult to engage, connect and work with new or diverse business and organisational partners

Effectively managed negotiations result in agreements that add value to your organization. SPANS will strengthen the capacity of your organisation to overcome negotiation barriers and improve your business margins, costs, revenue, productivity and synergies through the delivery of the following negotiation services.

  • The appointment of a specialist negotiator to act on behalf of the client
  • Specialist negotiation coaching and planning services negotiations
  • The provision of education and training in strategic negotiations

Group 1 Tab

The key to negotiation success

SPANS will provide you with the key to negotiation success by helping you to become a more proficient negotiator, assist you to achieve better outcomes from your negotiations and strengthen your relationship network.

Group 2 Tab

Maximise profits through negotiation

Through the development of core negotiation competencies individuals and organisations can expect to increase their bargaining range, decrease costs, increase revenue and maximise their profits – in short, create and add valuetotheir bottom line by becoming better negotiators and with support from SPANS. Adopting the integrative mutual gains and collaborative approach to negotiation, we will demonstrate how negotiators can improve their profits while also satisfying the needs of their partners, preserving  long term relationships and improving their economies of scale through collaborative advantage. 

Group 4 Tab

Another Demo Tab

Suspendisse potenti. Donec tincidunt leo mauris. Nunc malesuada suscipit metus eget pellentesque. Aenean in mi ante, at porttitor magna. Fusce sapien risus, gravida a iaculis quis, fermentum et lectus. Nullam nec congue metus. Maecenas est dolor.

Latest Events

No events


April 2014
30 31 1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 1 2 3


'Let us never negotiate out of fear. But let us never fear to negotiate'  John F Kennedy


‘It’s not the big that eat the’s the fast that eat the slow’ -  Jason Jennings and Laurence Haughton


As a specialized negotiation education and consultancy service we offer a variety of services including;


  • Negotiation Specialist
  • Negotiation Coaching and Planning
  • Education and Training in Strategic Negotiations

Read More

We can assist you to

  • Prepare, open, manage and conclude the negotiation process.
  • Secure outcomes and preserve goodwill and long term relationships
  • Overcome challenges and resistance and promote co-operation
  • Develop collaborative advantage, extending beyond win/win

Read More

Contact Us

If you would like to make an enquiry you can visit contact us via our 'Contact' page or by using the details below.


Phone: 61 266516167

Mobile: 0457 941188



12 Norfolk Crescent, Coffs Harbour, NSW, Australia, 2456